Managed IT & Helpdesk
Fast, friendly support with a 15-minute average response. Your team gets a real person, every time — no being bounced between departments.
Richland · Kennewick · Pasco
Your IT shouldn't be a long-distance relationship.
Pacific Edge is the local team that keeps Tri-Cities businesses secure, running, and growing — with real people who answer fast and explain things plainly. No call centers three time zones away.
15minAverage response time
4,000+Issues resolved
20+Years combined experience
Planted here, not parachuted in
We live where you work.
We're not a national chain that opened a sales office. Our team lives in the Tri-Cities, banks at the same credit unions, and sends our kids to the same schools. When you call, you reach a neighbor who can be at your door — not a ticket in a queue somewhere else.
From the Columbia to the Snake to the Yakima, three rivers meet here — and so does everything that keeps your business running. We're the single local current you can count on.
On-site in 30 minutes
Every client we serve is a short drive away. When something can't wait, we show up in person.
Proud local sponsor
[ Add the local teams, schools, or nonprofits Pacific Edge sponsors here — e.g. youth sports, chamber events. ]
Licensed & insured in Washington
Fully credentialed to work on local business systems — happy to share documentation on request.
What we do
Everything IT, handled by one team.
No vague SLAs, no jargon. Just the right mix of support, security, and strategy to keep your operation running smoothly.
Cybersecurity
Multi-layered protection, real-time monitoring, phishing defense, and team training. We put an "iron dome" around your business from day one.
Cloud Solutions
Work securely from anywhere — remote, hybrid, or in-office. Flexible cloud infrastructure that supports your team and protects your data.
Backup & Disaster Recovery
We automatically back up your data and regularly test restores, so a power outage or ransomware scare doesn't become a lost week.
Compliance & Risk
Handle financial, legal, or sensitive client data? We help you meet compliance requirements with the right policies, reporting, and protections.
Strategic IT Planning
Adding staff? Opening a second location? Switching platforms? We help you budget and plan technology that scales with your growth.
Also: Microsoft 365 & Google Workspace · onboarding/offboarding · vendor management · patch management · hardware & licensing.
The difference between good-enough IT and a partner who shows up.
● The average MSP
- ✕ "We'll get back to you" — then silence
- ✕ Jargon, confusion, and blame
- ✕ Surprise fees buried in fine print
- ✕ Disappears after onboarding
- ✕ Rotating techs who don't know your setup
- ✕ "Fix it when it breaks" reactivity
- ✕ You're treated like a ticket number
◆ Working with Pacific Edge
- ✓ Fast, direct support from real people
- ✓ Clear answers and full ownership
- ✓ Transparent, predictable pricing
- ✓ We stay — and keep tightening the gaps
- ✓ Personally assigned techs who know you
- ✓ Proactive support that prevents issues
- ✓ Treated like a partner who matters
4,000+
Issues fixed
15 min
Avg. response
20+
Yrs combined experience
20+
Local clients
What clients say
★★★★★
"They're helping us get our computers running optimally and securely, and we've already noticed a big difference. It gives us real peace of mind knowing our systems are in good hands."
★★★★★
"Another company spent 4 days trying to fix our issue. Pacific Edge had the system up and running in 20 minutes — by far the most knowledgeable and quickest IT company I've worked with."
★★★★★
"What an absolutely wonderful experience, first visit out of the box. So helpful and knowledgeable. Ken got right to work. I am over the moon pleased with the service."
The people behind the brand
Faces you'll actually get to know.
No call-center roulette. Here's the local crew who'll pick up when you call.
KY
Ken Yellen
Technology Advisor
DC
Dillon Cribbins
Support Manager
JP
Joel Petersen
Alignment Engineer
DH
David Hutchens
Telecom Engineer
SY
Samantha Yellen
Administrative Assistant
JD
Jason Dolin
Project Engineer
JB
Jake Braga
Support Engineer
JM
Jesus Mendoza
Support Engineer
No obligation · No sales pitch
Let's make tech one less thing to worry about.
Start with a free 12-point cybersecurity health checkup. We'll review your setup, flag any risks, and hand you a plain-English report. Implement it yourself, pass it to your current IT people, or talk to us — your call.
Free
12-Point Cybersecurity Checkup
- Honest review of your current setup
- Easy-to-read report & recommendations
- Real, transparent answers